Estimated delivery times may vary depending on destination, carrier operations, customs procedures, and local delivery conditions. Please refer to our Shipping Policy for more information.

If you need assistance, please contact us at:

Email: service@au-tobacco.com
Website: au-tobacco.com

We currently accept payment through PayPal.

Yes. If your order has not yet been shipped, you may request a cancellation by contacting our customer support team and providing your order number. Once verified, we will review the request and arrange the refund process where applicable.

For the fastest assistance, please contact our customer support team directly before opening any PayPal dispute, chargeback, or third-party payment claim.